Privacy Policy

Privacy Policy

Effective Date: 26/07/2026

1. Introduction

Welcome to AE Pristine Cleaning Ltd (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our cleaning services.

2. Who We Are

Business Name: AE Pristine Cleaning Ltd

Email: aepristinecleaning@outlook.com

Telephone: 07511 827782

3. Information We Collect

We may collect the following information:

• Your name
• Email address
• Telephone number
• Property address where cleaning services will be provided
• Billing information
• Booking details
• Messages you send through our contact forms
• Any information you voluntarily provide
• Website usage information through cookies and analytics

4. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide cleaning services
• Schedule appointments
• Send quotations
• Process payments
• Contact you regarding your booking
• Improve our website and services
• Meet our legal obligations
• Prevent fraud

We will only use your information where we have a lawful basis to do so.

5. Legal Basis for Processing

Under UK GDPR, we process personal data because:

• You have requested our services.
• We need to perform a contract with you.
• We have a legal obligation.
• We have a legitimate business interest.
• You have given consent where required.

6. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Trusted subcontracted cleaners who need the information to provide your booked service
• Payment providers
• Website hosting providers
• Accounting software providers
• Government authorities where required by law

All subcontractors are expected to keep your information confidential and use it only to deliver the services you have booked.

7. Data Security

We use reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no internet transmission or electronic storage method is completely secure.

8. Data Retention

We keep your information only for as long as necessary to:

• Provide our services
• Comply with legal requirements
• Resolve disputes
• Maintain business records

When no longer required, your personal information will be securely deleted.

9. Cookies

Our website may use cookies to:

• Improve website performance
• Remember your preferences
• Analyse website traffic
• Enhance your browsing experience

You can control cookies through your browser settings.

10. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request transfer of your information where applicable
• Withdraw consent where consent is the legal basis

You may contact us at any time to exercise these rights.

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices.

Please review their privacy policies before providing personal information.

12. Children’s Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

AE Pristine Cleaning Ltd

Email: aepristinecleaning@outlook.com

Telephone: 07511 827782

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113